Showroom Manager

MGD1134
Showroom Manager
Malabar Gold & Diamonds
Job Objective:

Responsible to develop business of the retail store by managing Sales, Operations
and Customer Relationship and ensure business profitability by following the standards of
Malabar Gold & Diamonds.

Functional Responsibilities:

Operations

• Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administration
sections of the retail stores.
• Ensure that the company decided plans, policies, processes and procedures are
implemented at store level.
• Ensure that the store meets the ROI, and other targets based on the annual business plan.
• Ensure efficiency, quality improvements and cost optimization through
improvements and benchmarks with leading practices in consultation with
Regional Management.
• Monitor Sales, Guest Relations staffs in the store for overall engagement.
• Drive a performance driven culture in the team by timely monitoring,
review of performance parameters and feedback to the team members.
• Identify MTMs with talent and potential and recommend them on development programs.
• Liaison with local authorities for the smooth functioning of the store.
• Review and provide regular and ad-hoc reports to management and other
stakeholders as required.

Sales

• Achieve the sales targets of the retail store.
• Monitor and analyze the sales data of the store and undertake appropriate action.
• Monitor achievement of category wise sales targets and take corrective
measures where required.
• Promote Gold Purchase schemes and achieve the targets.
• Support Sales staffs for Sales closure and drive revenue growth.
• Recommend actions to improve sales and profitability of the stores

Stock Management

• Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands,
etc. as per the market preferences and periodic review of the same.
• Monitor the stock on a daily basis; ensure the maintenance of stock level and its
replenishment as per the sales and customer preferences.
• Participate in product meet periodically and select the products as per the prevailing
trend and customer demands.
• Assess the ageing of stock and undertake effective action to eliminate slow moving/dead stock.
• Ensure the purchase of old gold is as per the company policy and tally the
stock of old gold on a daily basis.

Customer Relationship

• Engage and interact with customers to ensure high level customer satisfaction
through excellent service.
• Understand customer buying behavior, customer needs and feedbacks to improve
our overall shopping experience.
• Organize in-store events like Customer Meet, Birthday celebrations, etc. to
increase the customer engagement activities.
• Ensure consistency of customer experience in stores.
• Address customer grievance and complaints.

Marketing

• Understand the market and competitors in the respective store locations to
recommend campaigns for target customers.
• Identify the Catchment area for the respective stores, and develop plan to make
targeted customers to the store along with Marketing team.
• Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in \
of the store in consultation with the Regional team.
• Planning and execution of all local events, promotions, exhibitions, etc. to
increase the walk-in to the store.
• Implement marketing plans, marketing calendar and marketing budgets
as decided by the Regional team.
• Recommend changes to marketing plan based on analysis of marketing campaigns
performance, so that business revenues are maximized.


People Development

• Take overall responsibility for people development initiatives and build
up in-house capabilities for the employees in the department.
• Drive a performance driven culture in the team by timely monitoring, review
of performance parameters and feedback to the team members.
• Contribute towards development of talent for the department by
providing subordinates with adequate exposure and growth opportunities.
• Actively participate in HR initiatives to drive overall engagement and motivation.

Any other additional responsibility could be assigned to the role holder from time to
time as a standalone project or regular work. The same would be suitably represented in
the Primary responsibilities and agreed between the incumbent, reporting officer and HR.



Retail Sales
-
Uttar Pradesh;Delhi;Jharkhand
India
Graduate/PG
30-40
7 Year and above
55000 to 60000