Responsible for all Customer Relations functions of jewellery. Strategic planning for improvement of customer satisfaction levels and maintain reports. Overall responsibility of all customer complaints resolution, rectification, and report to the Regional Office. Target customer delight. Improving customer walk-ins by developing various programs. Develop High Networth Individual (HNI) customer network Monitor customer satisfaction reports and trends. Upgrade personal and company image to stimulate maximum customer appeal. Manage front office and customer relations. Welcome customers with a pleasant attitude and enquire about their requirements Must have the skill to understand the customer’s requirement and guide them accordingly with good hospitality.