Store/ Showroom Manager

Store/ Showroom Manager
Malabar Gold & Diamonds
OBJECTIVE: Support the store head by managing the sales of jewellery and operations of the store; responsible for product management and promotion strategy and ensure that store meets the targets

Strategic and planning:
- Support the Stores Head in aligning the sales strategy with the overall strategy and support in the achievement of the sales targets as per the annual business plan.
- Ensure efficiency, quality improvements and cost optimization through improvements and benchmarks with leading practices.
- Support the store head to ensure that the store meets the ROI, and other targets based on the annual business plan.
- Support the Store Head in Planning BTL Marketing Activities

- Maintain stock account and tally the closing stock with accounts for jewellery; responsible for periodic replenishment of the jewellery stock by placing stock order through OMS.
- Achieve category wise sales target ; support the Sales Executives to handle customer in case of any need, educate the customer for up- sell and cross- sell.
- Responsible for periodic visit to the vendors for product selection.
- Interact with hi-profile and wedding customers and understand their requirements and ensure that they are served as per Organizational guidelines.
- Educate the customers about the product to build awareness and upselling.
- Ensure availability of adequate resources in the section as per the manpower matrix.
- Ensure duties and responsibilities of the sales staff are divided and monitored on a frequent basis.
- Coordinate with visual merchandising team and ensure display of the products in the respective store is in line with the organizational standards.
- Report all employee related problems to the Store Head and rectify it on a timely basis.
- Meet HNI customers and officials as per requirement.

Internal Process:
- Ensure that all activities are carried out as per the standard operating procedures (SOPs) in the section.
- Achieve cost savings through implementation of process improvement initiatives.
- Ensure adherence to all departmental processes, policies, procedures and standards such as regulatory guidelines on accounting and internal policies.
- Review and provide regular and ad-hoc reports to management and other stakeholders as required.

People development:
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.
- Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities.
- Actively participate in HR initiatives to drive overall engagement and motivation.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

SKILLS REQUIRED: customer service, patience, ability to accept criticism and work well under pressure, ability to work well with others, sensitivity and understanding

COMPETENCIES REQUIRED: Marketing, Leadership, Ability to Motivate Others, Delegation, Quick Learner, Customer Focus, Multi-Task Skills, Pricing, Vendor Relationships, Market Knowledge, Strategic Planning, Client Relationships, Sales Experience

NOTE: Hands on experience in Customer Handling, Sales & Service, Store/ Office Administration Operations would be an idle candidature.
Tamil Nadu
Any Degree + MBA<br /><br />Any degree with more than 14 years same industry experience can also apply.
10 to 12 Years
45000 to 50000